1. Information we collect
We collect information you choose to provide when you request availability, join the Birthday Reminder Club, apply to the Referral Partner Program, apply for a career opportunity, communicate with us, review and sign a rental agreement, or complete a booking. Depending on what you use, this may include:
- Your name, email address, phone number, and installation address.
- Celebration date, selected package, celebrant name and age, ZIP code, installation and removal preferences, placement instructions, display-facing direction, a daytime yard photo, reminder month, preferences, and notes.
- Partner business name, business type, website or social profile, service area, referral code, application details, referral status, reward status, and related program records.
- Career-application information, including contact details, availability, work-eligibility confirmations, experience, application answers, optional résumé, signature, status, interview scheduling, translations, and private hiring notes. Applicants should not submit Social Security numbers, banking details, full license numbers, or medical information through the application.
- Confirmed quote, agreement version, typed signature, initials, signature date and time, IP address, browser or device information, and booking status.
- Messages, customer-service records, and marketing preferences.
When you visit the website, our hosting and security providers may automatically process limited technical information such as IP address, browser type, referring page, device information, and activity needed to deliver, secure, and troubleshoot the website.
2. Payment information
Payments are processed by Stripe. Yard Yay does not receive or store your complete payment-card number. Stripe may collect payment, billing, device, fraud-prevention, and transaction information under its own privacy terms. We receive transaction details such as payment status, amount, and a Stripe transaction or checkout identifier so we can manage your reservation.
3. How we use information
We use information to:
- Review availability and service-area eligibility.
- Prepare quotes and communicate about requested or confirmed rentals.
- Create, deliver, sign, and retain rental agreements.
- Process payments and confirm reservations.
- Deliver, install, service, and remove displays.
- Review partner applications, issue referral codes, attribute bookings, verify qualifying referrals, administer rewards, and maintain program records.
- Review employment applications, communicate with applicants, schedule interviews, and manage hiring records.
- Send operational messages, reminders, and customer support.
- Send Birthday Reminder Club and promotional emails only when you have opted in.
- Prevent fraud, protect the website and equipment, maintain records, and comply with legal obligations.
- Improve our services, website, packages, and customer experience.
4. Email and text-message choices
Joining the Birthday Reminder Club or selecting a marketing checkbox is optional and is not required to request or book a display. You may unsubscribe from promotional emails by using the unsubscribe link in a message or contacting us.
Transactional text messages are optional and require separate consent on the availability form. They may include reservation confirmations, payment reminders, installation updates, display-ready notices and removal reminders. Message frequency varies, and message and data rates may apply. Reply STOP to cancel automated texts or HELP for assistance. Declining texts does not affect your ability to purchase or receive Yard Yay services; essential information will still be sent by email or provided through customer care.
5. When we share information
We do not sell or share your SMS opt-in data or personal information with third parties or affiliates for marketing or promotional purposes. We may disclose only the information reasonably necessary to service providers that help us operate, including website hosting and data storage, Stripe for payment processing, Resend for email delivery, Twilio for opted-in transactional text messages, communications providers, and professional advisers. These providers process information for their services and under their own terms.
We may also disclose information when reasonably necessary to comply with law, respond to lawful process, protect people, property, our rights, or our equipment, investigate fraud or misuse, or support a business transfer such as a merger or sale.
6. Photos and display documentation
A yard photo submitted with an availability request is used privately to plan safe placement and service access and is retained with the related request or booking record. It is not published or used for marketing without separate permission. Yard Yay may photograph an installed display for condition and service documentation. We will request separate permission before using an installation photo in our public website gallery, portfolio, social media, or other marketing. Identifiable people, customer names, house numbers, license plates, or other private details will be removed unless separately approved. You may decline portfolio, gallery, or social-media use by notifying us before installation.
7. Cookies and analytics
The website and its service providers may use cookies or similar technology that is necessary for security, access control, payment checkout, preferences, and reliable operation. Yard Yay also records privacy-conscious, first-party traffic information such as the page visited, referral website and general device category. We do not store an IP address in our analytics records, and private booking and owner-dashboard pages are excluded. If optional advertising technology is added later, this policy will be updated and any legally required choices will be provided.
8. Retention and security
We retain information for as long as reasonably needed to respond to requests, perform and document rentals, maintain accounting and agreement records, resolve disputes, prevent fraud, and meet legal obligations. Reminder Club information is retained until you unsubscribe or request deletion, subject to necessary suppression records.
We use reasonable administrative and technical safeguards, but no website, transmission, or storage system can guarantee absolute security. Please do not send payment-card numbers or other sensitive information through a general notes field.
9. Children’s privacy
Our services are offered to adults arranging celebrations. The website is not directed to children under 13, and children should not submit personal information. If you believe a child has submitted information directly, contact us so we can review and remove it when appropriate. Adults should provide only the celebrant details reasonably needed for the requested display.
10. Your choices and requests
You may ask to access, correct, or delete information you provided, or withdraw marketing consent, by calling 386-260-4YAY. We may need to verify your identity and may retain information when required for a transaction, agreement, legal obligation, fraud prevention, or legitimate recordkeeping purpose.
11. Changes to this policy
We may update this Privacy Policy as our services or legal obligations change. The revised date appears at the top. Material changes will be communicated when appropriate.
12. Contact
Yard Yay
Deltona, Florida
386-260-4YAY
hello@yardyay.com
YardYay.com
Customer care hours: Monday–Saturday, 9:00 AM–6:00 PM; Sunday, 12:00 PM–5:00 PM.